VITALUNA Terms of Service

Last updated: May 11, 2026

1. Overview

This website is operated by VITALUNA. Throughout the site, the terms “we”, “us” and “our” refer to VITALUNA. VITALUNA offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

2. Important Health & Medical Disclaimer

VITALUNA products, including 'The Evening Ritual', are not intended to diagnose, treat, cure, or prevent any disease or medical condition. The information provided on this website, including text, graphics, images, and other materials, is for educational and informational purposes only. It is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition, sleep disorder, or before starting any new dietary supplement, especially if you are pregnant, nursing, have an existing medical condition, or are taking prescription medications.

 

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

 

4. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

 

5. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

 

6. Subscribe & Save (Recurring Billing)

VITALUNA offers a "Subscribe & Save" subscription program for 'The Evening Ritual'. By selecting the Subscribe & Save option, you acknowledge and agree to the following:

 

• Recurring Charges: You are authorizing VITALUNA to automatically charge your original payment method on a recurring basis according to the delivery frequency you selected (e.g., every 30 days).

   

• Cancellation & Modification: You may cancel, pause, or modify your subscription at any time through your VITALUNA customer account portal, or by emailing our Client Concierge at hello@vitalunahealth.co.uk. Cancellations must be made at least 48 hours prior to your next scheduled processing date to avoid being charged for the upcoming cycle.

• Price Changes: We reserve the right to change the price of our subscription products. If the price of your subscription changes, we will notify you via email well in advance of your next billing cycle, giving you the opportunity to cancel or modify your plan.

7. Products and Availability

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

8. Returns and Refunds

Your purchase is governed by our Return Policy. First-time buyers of 'The Evening Ritual' are protected by our 30-Day First Bottle Guarantee. All subsequent purchases, bundles, and subscription renewals are only eligible for return if they are sealed, unopened, and returned within 30 days of delivery. Customers are responsible for return shipping costs. Please review our full Return Policy for detailed instructions.

 

9. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

10. Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

 

11. User Comments, Feedback, and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, product reviews, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

12. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

 

13. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to submit false or misleading information.

 

14. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied.

In no case shall VITALUNA, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, arising from your use of any of the service or any products procured using the service.

 

15. Indemnification

You agree to indemnify, defend and hold harmless VITALUNA and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

16. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

17. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

 

18. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

 

19. Contact Information

Questions about the Terms of Service should be sent to our Client Concierge team at:

 

VITALUNA 19 Trinidad Close Basingstoke, ENG, RG24 9PY United Kingdom Email: hello@vitalunahealth.co.uk