Return & Refund Policy

At VITALUNA, we want you to try The Evening Ritual with confidence. We have designed our refund and return policy to be clear, fair, and straightforward.

1. 30-Day Risk-Free Guarantee

Our 30-Day Risk-Free Guarantee applies to your first one-time purchase of a single bottle of The Evening Ritual.

If you are a first-time customer and you are not satisfied with your first single-bottle order, you may request a refund within 30 days of delivery. This applies even if the bottle has been opened or fully used.

Your refund will cover the product purchase price only. Original shipping charges, if any, are non-refundable.

Important

This guarantee applies only once per customer and only to the first one-time single-bottle purchase. It does not apply to:

• subscription orders or subscription renewals
• multi-bottle bundles
• repeat one-time purchases after your first order

2. Standard Returns for Unopened Products

For all other orders, including bundles and subscription orders, we accept returns within 30 days of delivery only if the product is:

• unopened
• sealed in its original packaging
• unused and in resalable condition

Once the returned item has been received and inspected, we will issue a refund to your original payment method for the product purchase price. Original shipping charges are non-refundable.

We do not accept returns for opened products outside of the 30-Day Risk-Free Guarantee described above.

3. Return Shipping

Customers are responsible for the cost of return shipping.

We strongly recommend using a tracked delivery service, as we cannot issue a refund for items lost in transit and cannot guarantee receipt of untracked returns.

4. How to Request a Return

To request a return or refund, please contact us at support@vitalunahealth.co.uk and include:

• your order number
• the email address used for the order
  
• the reason to return and refund

Our support team will provide the return instructions and return address.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at support@vitalunahealth.co.uk and include clear photos of the item and packaging.

If the issue is confirmed, we will arrange a replacement or suitable resolution.

6. Refund Processing

Once your return has been received and approved, your refund will be issued to your original payment method. Please allow 7 business days for your bank or payment provider to process the refund.