Shipping policy

VITALUNA Shipping Policy

Last updated: June 2026

At VITALUNA, we aim to make delivery simple, reliable, and transparent. Please read the information below for order processing, delivery timelines, shipping charges, and support.

1. Order Processing

Orders are processed Monday to Friday, excluding UK bank holidays.

Orders placed before 1:00 PM (GMT) on a business day are usually processed and dispatched the same day.

Orders placed after 1:00 PM (GMT), or on weekends or bank holidays, will usually be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email with your tracking details.

2. UK Shipping

We offer free standard shipping on all UK orders.

UK Standard Tracked Delivery

  • Cost: Free
  • Estimated delivery time: 2–3 business days from dispatch

UK Next-Day Delivery

  • Cost: £5.95
  • Estimated delivery time: 1 business day from dispatch
  • Orders must be placed before 1:00 PM (GMT) on a business day to qualify for same-day dispatch

Please note that delivery times are estimates and begin from the date of dispatch, not the time the order is placed.

3. International Shipping

We currently ship to selected international destinations.

Ireland – Standard Tracked

  • Cost: £9.95
  • Estimated delivery time: 4–7 business days from dispatch

Europe – Standard Tracked

  • Cost: £10.99
  • Estimated delivery time: 5–10 business days from dispatch

USA & Canada – Standard Tracked

  • Cost: £19.95
  • Estimated delivery time: 7–12 business days from dispatch

Rest of World – Standard Tracked

  • Cost: £20.95
  • Estimated delivery time: 7–14 business days from dispatch

International delivery timeframes are estimates only and may vary depending on customs clearance, local carrier operations, and destination country regulations.

4. Duties, Taxes, and Customs

For orders shipped outside the United Kingdom, local customs duties, import taxes, or handling fees may apply depending on the destination country.

These charges are not included in your order total unless clearly stated at checkout, and they are the responsibility of the customer.

If an international order is refused by the customer due to customs charges, any original shipping charges and any return fees or carrier charges may be deducted from any refund where applicable.

5. Subscription Orders

For subscription customers within the UK, all recurring orders are shipped with free UK standard delivery.

You will receive advance notice before your next subscription order is processed, giving you time to update your address, pause, skip, or cancel through your subscription account where available.

6. Tracking Your Order

Once your order has shipped, you will receive a tracking link by email.

Please allow up to 24 hours for the tracking information to update after dispatch.

If you have not received your shipping confirmation email, please check your spam or junk folder before contacting support.

7. Delivery Issues

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery at support@vitalunahealth.co.uk with:

  • your order number
  • clear photos of the item
  • clear photos of the outer packaging

If the issue is confirmed, we will arrange a replacement or another suitable resolution.

Missing or Lost Parcels

If your tracking shows your parcel as delivered but you have not received it, please first check:

  • around your property
  • with neighbours
  • with your building reception or safe place

If the parcel is still missing after 48 hours from the delivery scan, please contact us at support@vitalunahealth.co.uk so we can investigate with the carrier.

8. Address Accuracy

Please make sure your delivery address is correct at checkout.

VITALUNA cannot be held responsible for delays or losses caused by incorrect or incomplete shipping details provided by the customer.

If you need to update your shipping address, please contact us as soon as possible after placing your order. We cannot guarantee changes once an order has been processed.

9. Shipping Delays

While we always aim to dispatch and deliver within the estimated timeframes, delays can occasionally happen due to factors outside our control, including:

  • peak periods
  • courier delays
  • customs processing
  • weather disruption
  • public holidays

We appreciate your patience if this happens.

10. Contact Us

If you have any shipping questions, please contact us at:

Email: support@vitalunahealth.co.uk

We aim to respond to shipping-related enquiries as quickly as possible during business hours.